5-10
business days once the paper proof is approved for imprinted orders and 2
working days for blank products.
Imprinted
orders within 5 days will attract rush charges depending upon the production
capacity and urgency.
All orders are subject to
availability of stock and will be confirmed in an order acknowledgement. If we
do not have inventory for any item you order, we will either upgrade you to
next higher price substitute item or offer an alternate item at a preset
discount.
All orders
are considered firm. Stock item order may be canceled if the item has not been
imprinted. Cancellation must be sent in writing.
Net 15 days
upon credit approval. Payments not received by the due date are subject to 18%
Per Annum late payment charge. First order, custom and large orders will
require a deposit.
Method of Shipping
Unless
otherwise specified, we will ship all consignments by UPS Ground or FDX Ground.
We make
every effort to ship the ordered quantity, but we reserve the right to under or
over ship up to 2% and bill accordingly.
Orders
should be faxed. Samples are charged at EQP. All shipping charges are to be
paid by the customer.
All
imprinted orders require minimum quantities as listed in the catalog. Less than
minimum orders will be accepted at a charge of $30 (V). Absolute minimum is 20 pcs.
A charge of
$25 (V) per color is applied for PMS color match.
Any
non-conformity to the order must be notified in writing within 15 days from the
date of receipt. No claims will be considered after 15 days.
Due to
circumstances beyond our control and due to variances of materials, there may
be minor variations in shade, color, size, texture or construction from lot to
lot. We strive hard to ship each order on or before due date but we shall not
be liable for delays in delivery of an order due to customs, shipping or
natural disasters.